We are processing your request.
Please, don't close or refresh the page.
Tickets Help
Home » Tourism Tickets – Help Center

Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About the Museum of Vancouver

Where is the Museum of Vancouver located?

The Museum of Vancouver is located at 1100 Chestnut Street, Vanier Park, Vancouver, BC V6J 3J9, just a short drive or ferry ride from downtown and next to the H.R. MacMillan Space Centre.

What are the opening hours?

The museum is open Tuesday to Sunday from 10:00 a.m. to 5:00 p.m., with extended hours on Thursdays until 8:00 p.m. It is closed on Mondays and some public holidays.

Do I need to buy tickets in advance?

It’s recommended to book tickets online in advance to secure your preferred entry time, especially during weekends or special exhibitions. Same-day tickets can also be purchased on site, subject to availability.

Is the museum suitable for children?

Yes! The Museum of Vancouver is family-friendly, with engaging exhibits and hands-on displays that appeal to all ages. Children under 12 must be accompanied by an adult.

How long does a typical visit take?

Most visitors spend around 1.5 to 2 hours exploring the galleries, though you can stay longer to enjoy the exhibits and the surrounding Vanier Park area.

Is the museum accessible for people with disabilities?

Yes. The Museum of Vancouver is fully wheelchair-accessible, offering ramps, elevators, accessible washrooms, and designated parking spaces. Service animals are welcome.

Can I take photos inside?

Yes, non-flash photography is allowed in most areas for personal use. Tripods, selfie sticks, and professional shoots require prior approval.

Does the museum have parking?

Paid parking is available in the Vanier Park lot, shared with the Maritime Museum and Space Centre. Parking is usually easy to find during weekdays and mornings.

Are there places to eat nearby?

While the museum doesn’t have a café, there are plenty of dining options nearby in Kitsilano, from waterfront cafés to casual restaurants. Visitors often bring picnics to enjoy in Vanier Park.

Is this the venue’s official website?

No. This website offers official tickets to the Museum of Vancouver but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

The images and videos on this website may contain visual elements that have been created or enhanced using AI technology. They are provided for illustrative purposes only.